I'm absolutely sure this is simply not user error, Because the recovery phrase was found in two unique sites: backed up in a file on S3, and printed over a piece of paper. A different advantage of BIP39 is its person-pleasant style. By providing a structured list of words, BIP39 https://bookmarkshq.com/story21154008/how-much-you-need-to-expect-you-ll-pay-for-a-good-bip39-definition