D) Monitoring CSI initiatives: This method decides whether the initiatives for improvement go based on the plan. b) Incident Management: From time to time, your organisation's service could get disrupted, leading to client dissatisfaction. The ITIL Incident Management approach helps conquer these disruptions and convey many of the services into https://enterpriseservicemanageme30516.bloggazzo.com/32478546/the-greatest-guide-to-applying-it-service-management